Frequently Asked Questions

Find the answers to your questions here
What is Digidemy?
Digidemy is an online training platform where all the sessions run live. It is the best alternative for the traditional classroom training or online video libraries.
What are the courses like?
A typical Digidemy course consists of a number of live training sessions, followed by weekly challenges and feedback sessions.
How do the live courses work?
Each live course runs for two-hours and during this time, you will be joining the rest of your peers and watch/listen to your instructor. You will be able to interact with your instructor and ask any questions during the course as you would in a traditional classroom set-up.
What are the technical requirements?
The only thing that is necessary to attend the Digidemy courses is a computer with an internet connection. In order to make the most of your learning experience, we recommend the following:

- A secondary display so you can have the software on one monitor and your live training session on the other.
- Headphones / Microphone
- Download Speed: min 10Mbps / Upload Speed: min 2Mbps
What are the times?
All our live classes run on Greenwich Mean Time (GMT). You can attend the courses if you're outside this timezone. However, this might mean waking up a little early or going to bed a little late!

Digidemy classes run in the evenings and weekends so that students and those with full-time jobs can still attend the live sessions.
How much time do I need to commit per week?
The simple answer to this question is: "As much as you can!".

However, the more practical answer is that if you are able to commit a minimum of 2/3 hours each week, you will find that the course will become much more beneficial for you. It is important to remember that the more time you spend on learning between the live classes, the more you will get out of these sessions.
What about certifications?
When you complete your course, you will receive a certificate of attendance. Some courses also have available certification exams, which you can take at our training centres. A professional certification is available for the following courses: After Effects, AutoCAD, Illustrator, InDesign, Premiere Pro.

In order to receive these certifications you will need to physically visit our training studios and pay an additional fee for each exam. Please contact us to find out more about the certification exams.
Do you provide the software?
No. We do not provide the software. However, most vendors allow you to download a free trial version of the software, which you can use for the training sessions. It is best to download the trials the day before your training starts so that you would have access to it during the course of your program as the trials usually expire after 30 days.
Which version of the software do I need to have?
We use the latest version of the software for the training sessions. It is recommended that you upgrade to the latest version too. However, you can still attend the courses without having access to the latest versions.
How do feedback sessions work?
Once you complete your course, you can opt in for extra training and/or feedback session with your trainer. You would need to purchase these sessions separately as they are not part of your course. The cost for the feedback sessions is £12 per hour.
Can I attend an online one-to-one session?
Yes. You can request to have your course to be done privately, as well as your feedback sessions. The cost for this is £24 per hour. Please contact us for further details about private tuition.
Can I physically attend a classroom training?
Yes. Our partners are amongst the best in the training industry. We can arrange for you to join a classroom training at one of our partners' campuses around the world.
Which kind of payments do you accept?
We accept most of the major credit and debit cards, direct / online bank transfers and PayPal.
Are there any hidden costs?
No. There are no hidden costs. We never take any payment from you without your authorisation. So if there is anything you are not happy with, just let us know and we will cancel your payment right away.